Revised: 24 July 2019

Safety Information

How to Report a Problem

Report an adverse event to a medicine (including vaccines)
Report a problem with a medical device
Report a medicine defect
Report a problem with the Medsafe website
Make a complaint

If you are experiencing, or think you may be experiencing, an adverse event please seek advice from your healthcare professional as soon as possible.

Medsafe cannot provide health advice to individuals.

If you require urgent medical help call 111. For general health information please call Healthline on 0800 611 116.

If you think you have experienced an overdose or poisoning call the Poisons Information Centre on 0800 764 766.

 

Report an adverse event to a medicine (including vaccines)

The collection of adverse events to medicines (including vaccines) is contracted to the Centre for Adverse Reactions Monitoring (CARM) at the University of Otago.

Online Submit a consumers online report
Submit a healthcare professionals online report
Prescribers can also submit a report using the online reporting tool available in patient management software.
Paper Download a consumer reporting form (Word Document, 61KB, 1 page) and submit completed forms to CARM via email, fax or mail (NZPhvC, University of Otago Medical School, PO Box 913, Dunedin 9054)
Download a healthcare professional reporting form and submit to CARM via email, fax or mail (NZPhvC, University of Otago Medical School, PO Box 913, Dunedin 9054).
Email carmnz@otago.ac.nz
Phone 03 479 7247 to speak to a Medical Advisor at CARM.
0800 4Monitor (0800 466 678)
Use the iPhone reporting application
Fax 03 479 7150


More information on adverse reactions to medicines.

How does Medsafe monitor medicine safety?

Report a problem with a medical device

Safety and quality problems with devices must be reported to Medsafe.

How to report a medical device adverse event or/a quality problem to Medsafe.

Post Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6140.
Email devices@health.govt.nz

 

Report a medicine defect

If you find that a medicine is defective in any way, this should be reported. While many problems will be isolated, some may be more widespread, perhaps affecting an entire batch, and requiring a product recall. It is therefore important to report the defect so that the problem can be investigated and further action taken if appropriate.

You can report the defect to the manufacturer, whose name should be on the container, or Medsafe’s Compliance team.

Post Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6140.
Email recalls@health.govt.nz


Report a problem with the Medsafe website

Email askmedsafe@health.govt.nz

Make a complaint

Medsafe welcomes feedback from stakeholders to assist us to correct any problems with our operations and improve the quality of our work.

Post Group Manager, Medsafe, PO Box 5013, Wellington 6140
Email askmedsafe@health.govt.nz


More information on our complaint process.

 

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