Revised: 2 March 2018
Safety Information
How to Report a Problem
If you are experiencing, or think you may be experiencing, an adverse event please seek advice from your healthcare professional as soon as possible.
Medsafe cannot provide health advice to individuals. If you require urgent medical help call 111. For general health information please call Healthline on 0800 611 116.
If you think you have experienced an overdose or poisoning call the Poisons Information Centre on 0800 764 766.
Report an adverse event to a medicine
The collection of adverse events to medicines (including vaccines) is contracted to the Centre for Adverse Reactions Monitoring (CARM) at the University of Otago.
| Online |
Consumers can submit an online report here Healthcare professionals can submit an online report here Prescribers can also submit a report using the online reporting tool available in patient management software. Prescribers can submit using the online reporting tool available in patient management software. |
| Paper |
Consumers can download a reporting form here (Word Document, 61KB, 1 page) and submit completed forms to CARM via email, fax or mail (NZPhvC, University of Otago Medical School, PO Box 913, Dunedin 9054) Healthcare professionals can download a reporting from here or complete a Yellow card and submit to CARM via email, fax or mail (NZPhvC, University of Otago Medical School, PO Box 913, Dunedin 9054). |
| Phone |
03 479 7247 to speak to a Medical Advisor at CARM. |
| Fax | 03 479 7150 |
More information on reporting medicine
adverse events.
Information for consumers on reporting an adverse event to a medicine
More information on reporting manufactured blood products adverse events.
Report a problem with a medical device
Safety and quality problems with devices must be reported to Medsafe.
| Post | Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6140. |
| devices@health.govt.nz | |
| Fax | 04 819 6806 |
Report a medicine defect
How to report problems that may have occurred during manufacture, storage or use to Medsafe.
| Post | Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6140. |
| recalls@health.govt.nz | |
| Fax | 04 819 6806 |
Report a problem with the Medsafe website
| askmedsafe@health.govt.nz |
Make a complaint
Medsafe welcomes feedback from stakeholders to assist us to correct any problems with our operations and improve the quality of our work.
| Post | Group Manager, Medsafe, PO Box 5013, Wellington 6140 |
More information on our complaint
process
Report an adverse effect to a psychoactive substance
The Psychoactive Substances Authority has tasked the collection of adverse effects to psychoactive substances to the Centre for Adverse Reactions Monitoring (CARM) at the University of Otago.
More information about reporting an adverse effect to a psychoactive substance
