Revised: 29 October 2021
Safety Information
How to Report a Problem
Report an adverse event to a medicine (including
vaccines)
Report a problem with a medical device
Report a medicine defect
Report a problem with the Medsafe website
Make a complaint
If you are experiencing, or think you may be experiencing, an adverse event please seek advice from your healthcare professional as soon as possible.
Medsafe cannot provide health advice to individuals.
If you require urgent medical help call 111. For general health information please call Healthline on 0800 611 116.
If you think you have experienced an overdose or poisoning call the Poisons Information Centre on 0800 764 766.
Report an adverse event to a medicine (including vaccines)
The collection of adverse events to medicines (including vaccines) is contracted to the Centre for Adverse Reactions Monitoring (CARM) at the University of Otago.
| Online |
Submit a consumers online report Submit a healthcare professionals online report Prescribers can also submit a report using the online reporting tool available in patient management software. |
| Paper |
Download a consumer reporting form (Word Document, 61KB,
1 page) and submit completed forms to CARM via email, fax or
mail (NZPhvC, University of Otago Medical School, PO Box 913, Dunedin
9054) Download a healthcare professional reporting form and submit to CARM via email, fax or mail (NZPhvC, University of Otago Medical School, PO Box 913, Dunedin 9054). |
| carmnz@otago.ac.nz | |
| Phone |
03 479 7247 to speak to CARM. Use the iPhone reporting application |
| Fax | 03 479 7150 |
More
information on adverse reactions to medicines.
How does Medsafe monitor medicine safety?
Report a problem with a medical device
Safety and quality problems with devices must be reported to Medsafe.
How to report a medical device adverse event or/a quality problem to Medsafe.
| Post | Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6140. |
| devices@health.govt.nz |
Report a medicine defect
If you find that a medicine is defective in any way, this should be reported. While many problems will be isolated, some may be more widespread, perhaps affecting an entire batch, and requiring a product recall. It is therefore important to report the defect so that the problem can be investigated and further action taken if appropriate.
You can report the defect to the manufacturer, whose name should be on the container, or Medsafe’s Compliance team.
| Post | Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6140. |
| recalls@health.govt.nz |
Report a problem with the Medsafe website
| askmedsafe@health.govt.nz |
Make a complaint
Medsafe welcomes feedback from stakeholders to assist us to correct any problems with our operations and improve the quality of our work.
| Post | Group Manager, Medsafe, PO Box 5013, Wellington 6140 |
| askmedsafe@health.govt.nz |
More information on our complaint
process.
