Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 37200 |
| Brand Name: | [MDR] DigitalDiagnost, Digital Diagnost C90, 7300C |
| Model: | Model number 712034: DigitalDiagnost C90 High Performance and Model number 712035: DigitalDiagnost C90 Flex/Value/Chest/ER |
| Affected: | Software version - 1.1.7V20.4270.008 |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems DMC GmbH |
| Issue: | The manufacturer has identified multiple software problems affecting specific DXR systems. The problems have no associated safety impact but may affect the performance of the equipment. 1. The system may not enter a ready state for wall stand exposures when the Ceiling Suspension Motorised (CSM) Arm Swing is not in the locked position, preventing certain examinations from being performed as intended. 2. The Tube Control Handle (TCH) may intermittently restart multiple times during start-up, resulting in delays before the system is available for clinical use. 3. Systems without a valid 2D camera licence may display the live camera image on the Acquired Work Station (AWS). 4. Following a language change, the TCH display may not immediately synchronise with the selected system language after restart. 5. The CSHeightOffset calculation used by the Smart Collimation Thorax (SCT) feature may be less accurate for source-to-image distances greater than 150 cm. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 4/8/2026 |
