Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 36686 |
| Brand Name: | IQon Spectral CT System |
| Model: | Philips IQon Spectral CT Systems - Product Code: 728332 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Brand Name: | Ingenuity CT System |
| Model: | CT5000 Ingenuity Plus, CT5000 Ingenuity Pro, CT5000 Ingenuity Premium - Product code : 728321, 728323, 728326 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Brand Name: | Brilliance iCT Systems |
| Model: | Brilliance CT 64 system, Brilliance iCT - Product code: 728306, 728231 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | The manufacturer has identified a software issue with the Philips IQon, iCT, Ingenuity, and Brilliance CT 64 systems that could affect the performance of the equipment. During a bolus-tracking scan, after the user starts the Tracker scan following Surview and Locator acquisitions, the Tracker graph and images may fail to update or display when the contrast agent attenuation (CT value) at the ROI (region of interest) reaches the preset threshold. As a result, additional Tracker scans may be performed on the patient, and the clinical scan may not automatically start once the threshold is met. If the clinical scan is not manually triggered in time after the Tracker scan reaches the threshold, a rescan may be required. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 26/3/2026 |
