Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 36638 |
| Brand Name: | ALL LIFTS WITH WEIGH SCALE: Tenor |
| Model: | |
| Affected: | Tenor lifts manufactured between 06-Mar-2025 and 28-Nov-2025, and spare part actuators (TEN.107 and RKT.560). |
| Software version: | |
| Recalling Organisation: | Arjo New Zealand Limited 34 Vestey Drive Mt Wellington AUCKLAND 1060 |
| Contact Information: | 0800 000 151 |
| Manufacturer: | ArjoHuntleigh AB |
| Issue: | During final product testing at the manufacturing site, an anomaly in the behaviour of the lifting actuator was detected. The subsequent testing confirmed that an internal component of the actuators in the certain production batch may not meet the required mechanical strength. This could result, in a sudden loss of the actuator's ability to hold the load, leading to rapid and uncontrolled downward movement of the lifting arm. Since this internal actuator's malfunction cannot be identified through standard pre-use check and only becomes evident at the moment of failure, the issue is not detectable to users. To date, no such issues have occurred in the market, and the issue was identified through the internal testing. |
| Recall action type: | Recall |
| Recall action: | Product to be exchanged |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 10/3/2026 |
