Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 36626 |
| Brand Name: | GN Hearing MDR ITE |
| Model: | Part number/Model - NX7ITE-DWC-UP, 5NXWLDEHPAG |
| Affected: | Serial number - 2616000084, 2616000085, 2652010764, 2652010765 |
| Software version: | |
| Recalling Organisation: | GN Hearing New Zealand Limited 4 Fred Thomas Drive Takapuna Auckland 0622 |
| Contact Information: | |
| Manufacturer: | GN Hearing A/S |
| Issue: | The manufacturer has identified that some devices manufactured between 6 and 13 February 2026 cannot be programmed because they are unable to connect to the fitting software. The affected devices cannot be programmed and therefore do not perform their intended function. As the devices cannot be programmed, they cannot be fitted or used on patients. There is no risk to patient safety associated with this issue. |
| Recall action type: | Recall |
| Recall action: | Product to be exchanged |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 5/3/2026 |
