Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 36483 |
| Brand Name: | Ultrasound Systems |
| Model: | Lumify Systems incompatible with iOS 18 devices |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Ultrasound LLC |
| Issue: | The manufacturer has identified that the Lumify software application has an intentional design component that restricts the ability to scan if the host device is charging. The Lumify Power Module (LPM) provides battery power to support the use of the transducer. It is not intended to provide charging capability to iOS devices. With version 18.X of iOS, when the device's charge level drops below 99%, it will attempt to charge from the LPM through the USB connection. This does not happen for Lightning port connected devices. If the battery threshold is crossed while live scanning, the application will interrupt the live scan and display a dialog message requiring the user to charge the tablet. If the battery level is below the threshold prior to starting live scanning the application will prevent live scanning from starting and display a dialog message requiring the user to charge the tablet. |
| Recall action type: | Correction |
| Recall action: | Manufacturer to issue advice regarding use |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 15/1/2026 |
