Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 36480 |
| Brand Name: | Philips MR systems Ingenia, Achieva Series |
| Model: | Philips MR systems with SW version R11.1 and R12.1 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | The manufacturer has identified potential stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS). The MRE viewer PACS indicates around 2 kPa (incorrect stiffness values), which can be associated with healthy tissue, while the general viewing environment in the MR Console viewer indicates almost 8 kPa (correct stiffness values), which can be an indicator of cirrhosis. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 14/1/2026 |
