Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 37737 |
| Brand Name: | [MDR] Philips Lumify Topical Transducer |
| Model: | Lumify Diagnostic Ultrasound System |
| Affected: | All Software is impacted: Android Software versions: 1.X, 3.X, 4.X, 5.X iOS Software Versions: 2.X and 5.X |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Ultrasound LLC |
| Brand Name: | [MDR]Philips Lumify Ultrasound Systems |
| Model: | Lumify Diagnostic Ultrasound System |
| Affected: | All Software is impacted: Android Software versions: 1.X, 3.X, 4.X, 5.X iOS Software Versions: 2.X and 5.X |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Ultrasound LLC |
| Issue: | The manufacturer has identified the following potential problems with the Lumify Diagnostic Ultrasound System which may prevent or delay scanning functionality: 1. Due to a software problem, the Lumify application may incorrectly require a previously registered transducer to be re-registered before use. Scanning cannot proceed until registration is completed, which requires Wi-Fi or cellular connectivity. In environments without network access, such as ambulances, aircraft, or remote settings, this may delay patient care. 2. The connection between the Lumify transducer USB cable and the customer's tablet or phone may become unstable or disconnect during use. This can interrupt scanning and device functionality, potentially resulting in a delay in patient care. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 19/10/2026 |
