Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 37695 |
| Brand Name: | [MDR] Radiography 7000 M |
| Model: | Radiography 7000M with Software release R1.0.3 |
| Affected: | Product number: 712010 |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems DMC GmbH |
| Issue: | The manufacturer has identified that when the operator is switching between examinations, an intermittent software failure may cause the console to display the message "Call service! Filter selection failure. This display message may appear even if the motorized filter has been selected correctly. If this happens, the system enters a Not Ready state and does not permit an X-ray exposure. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 12/10/2026 |
