Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 37664 |
| Brand Name: | [MDR] MR Systems on R11, R12.1.1, and R12.2.0 |
| Model: | Models: MR7700, Ingenia 1.5T, Ingenia 3.0T, Ingenia Elition S 3.0T, Ingenia Elition X 3.0T, Ingenia Ambition 1.5T S, Ingenia Elition S |
| Affected: | Model number: 782153, 781341, 781342, 781357, 781358, 781359, 782106 |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | The manufacturer has identified software problems affecting MR systems on software versions R11, R12.1.1 and R12.2.0. The problems have no associated safety impact and do not prevent the system from functioning in accordance with the intended use; however, they can cause inconvenience for operators. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 5/10/2026 |
