Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 37551 |
| Brand Name: | HexaVue Focus Integration System |
| Model: | HexaVue Focus system that is running software version 2.0.18. |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Steris New Zealand Limited |
| Contact Information: | |
| Manufacturer: | Steris Corporation |
| Issue: | The manufacturer identified through customer complaints that a software issue may result in unintended mismatch of patient information on manually printed images. Specifically, during an active procedure for Patient A, a user may manually select a different patient record (Patient B) from the “Patient Cases” menu and subsequently manually print images. In this specific manual print workflow, the printed output may display patient identifying information from the selected patient record (Patient B) rather than the active procedure (Patient A), including patient name, date of birth, and medical record number. The image displayed is the image intended for the procedure (Patient A); however, the printed image may contain incorrect patient identifiers (Patient B). Auto-Print functionality is not impacted by this issue. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 15/9/2026 |
