Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 37393 |
| Brand Name: | Dexcom CGM system |
| Model: | SW12299 G7 App (Android) – Version 2.9.0 - 2.11.2 and SW12300 G7 App (iOS) – Version 2.9.0 - 2.11.2 |
| Affected: | Dexcom G7 App (iOS and Android), Versions 2.9-2.11.2, and the suppression of critical alerts. |
| Software version: | |
| Recalling Organisation: | New Zealand Medical & Scientific Ltd Level 4, Building 10 666 Great South Road Ellerslie AUCKLAND 1051 |
| Contact Information: | 09 259 4062 |
| Manufacturer: | Dexcom Inc |
| Issue: | The manufacturer has identied that when in 'Do Not Disturb' mode, critical alerts may not vibrate as expected and 'disk space critical,' 'recoverable error,' and 'Unrecoverable error' alerts may not sound or vibrate for up to 25 minutes. You're using an older version of the Dexcom G7 app, which may not perform as expected due to this issue. If a user is unaware of a prompt due to an alert not performing as expected, there is a potential for a missed / delayed detection of a hypoglycaemic or hyperglycaemic event. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Retail |
| Date Commenced: | 28/8/2026 |
