Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 36911 |
| Brand Name: | Ingenia, Achieva Series |
| Model: | Ingenia 1.5T, Ingenia 3.0T , Ingenia 3.0T CX , Ingenia Elition X, Ingenia Ambition X, Ingenia Ambition S, Ingenia Elition S, SmartPath to Ingenia Elition X |
| Affected: | Multiple serial numbers |
| Software version: | Philips MR systems on versions R12.3.0 and R12.3.0 SP1 |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | 7/8/26: Update - The manufacturer has identified multiple software issues affecting MR systems on versions R12.3.0 and R12.3.0 SP1. The issues have no associated safety impact but may affect performance of the equipment. The manufacturer has identified multiple software problems affecting MR systems on versions R12.3.0 and R12.3.0 SP1. The problems have no associated safety impact but may affect the performance of the equipment. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 7/8/2026 |
