Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 36738 |
| Brand Name: | MRI Systems |
| Model: | Model - MR 7700 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Brand Name: | Ingenia, Achieva Series |
| Model: | Model - Ingenia 3.0T, Ingenia Ambition S |
| Affected: | systems on versions R12.1.1 and R12.2.0. |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | The manufacturer has identified multiple software issues affecting MR systems on versions R12.1.1 and R12.2.0. The issues have no associated safety impact but may affect performance of the equipment. The manufacturer is providing details on the solutions being provided in R12.2 Service Pack (SP) 1. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 22/4/2026 |
