Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 35329 |
| Brand Name: | Ingenia, Achieva Series |
| Model: | Philips MR systems with SW versions R11.1 and R12.1 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Brand Name: | Ingenia, Ingenia Elition, Ingenia Ambition, MR 7700 MRI Systems |
| Model: | MR systems operating on software versions R11.1 and R12.1 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | 26/05/2026: Update - The manufacturer has identified potential alignment errors in the cross-reference line functionality when reviewing images generated with the MobiView application. The manufacturer has identified potential alignment errors in the cross-reference line functionality when reviewing images generated with the MobiView application. A. The cross-reference line and/or box may be shown at an incorrect location when displayed on a MobiView generated image. The alignment errors may occur only if both of the following conditions are met: Multi-station scans that require stitching 3 or more station images, and Scan protocol is used where stations have different voxel size or field of view (i.e. voxel size or field of view is customized based on anatomy per station). |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 26/5/2026 |
