Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 29472 |
| Brand Name: | Tandem t:slim X2 insulin pump |
| Model: | Tandem t:slim X2™ Insulin Pump Version 5.2.2 or earlier |
| Affected: | |
| Software version: | |
| Recalling Organisation: | New Zealand Medical & Scientific Ltd Level 4, Building 10 666 Great South Road Ellerslie AUCKLAND 1051 |
| Contact Information: | 09 259 4062 |
| Manufacturer: | Tandem Diabetes Care Inc |
| Brand Name: | Tandem t:slim X2 insulin pump with Basal-IQ |
| Model: | Tandem t:slim X2™ Insulin Pump with Basal-IQ Technology Version 6.4.1 or earlier |
| Affected: | |
| Software version: | |
| Recalling Organisation: | New Zealand Medical & Scientific Ltd Level 4, Building 10 666 Great South Road Ellerslie AUCKLAND 1051 |
| Contact Information: | 09 259 4062 |
| Manufacturer: | Tandem Diabetes Care Inc |
| Brand Name: | Tandem t:slim X2 insulin pump with Basal-IQ (new replacement pump) |
| Model: | Tandem t:slim X2 Insulin Pump with Basal-IQ Technology |
| Affected: | |
| Software version: | |
| Recalling Organisation: | New Zealand Medical & Scientific Ltd Level 4, Building 10 666 Great South Road Ellerslie AUCKLAND 1051 |
| Contact Information: | 09 259 4062 |
| Manufacturer: | Tandem Diabetes Care Inc |
| Issue: | There are potential risks when using the pump within its normal specifications resulting in a loss of therapy. Software updates are planned by the sponsor to mitigate these risks. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 27/5/2022 |
