Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 28217 |
| Brand Name: | Ingenia, Achieva Series |
| Model: | Ingenia 1.5T, Ingenia 1.5T Evolution, Ingenia 1.5T S, Ingenia 1.5T CX, SmartPath to dStream for 1.5T, Ingenia Ambition S,Ingenia 3.0T, Ingenia Elition S, Ingenia Elition X,Ingenia 3.0T CX, SmartPath to dStream for XR and 3.0T, Ingenia Ambition X |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | The manufacturer has identified an issue that may cause the table to become stuck when using the manual mode only to move the table. Note the motorized mode is not affected by this issue. The issue may occur when using manual mode due to the interaction between the gear profile and the FlexTrak of the Horizontal Drive Unit (HDU). The HDU moves the Magnetic Resonance (MR) system tabletop using primarily a motorized function, but there is secondarily a manual function provided as a backup if the motorized horizontal tabletop movement is not functioning properly or if the need arises to quickly evacuate a patient from the bore for any emergent reason. |
| Recall action type: | Correction |
| Recall action: | Product to be modified |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 20/8/2021 |
