Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 27313 |
| Brand Name: | Ingenia, Achieva Series |
| Model: | |
| Affected: | Various software issues discovered in R5.4.1 |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Brand Name: | Multiva 1.5T, Prodiva 1.5T CX & CS |
| Model: | |
| Affected: | Various software issues discovered in R5.4.1 |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Healthcare (Suzhou) Co Ltd |
| Issue: | Software bugs were encountered via customer feedbacks and internal testing in release R5.4.1. These can affect scanning reliability and workflow. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 19/2/2021 |
