Revised: 23 February 2026
About Medsafe
Contact Us
General Medsafe contact details
Contact us by email
For non-Medsafe queries
This page provides contact details for Medsafe, including our physical and postal address.
You can also contact us by email. We have a number of different email addresses – we have separated them into various audiences (consumers, healthcare professionals and industry). Please read the table relevant to you to find the correct email address.
See the non-Medsafe queries section for Official Information Act requests, questions about funding, media queries and concerns about a health or disability service.
General Medsafe contact details
| Medsafe – Wellington | |
|---|---|
| Postal address: |
Medsafe New Zealand Medicines and Medical Devices Safety Authority PO Box 5013 Wellington 6140 |
| Street/Courier address: |
Medsafe Ministry of Health Ground Floor Reception 133 Molesworth Street Thorndon Wellington 6011 |
| Email: | askmedsafe@health.govt.nz |
| Investigation and Enforcement Team – Auckland | |
| Postal address: |
Medsafe PO Box 7772 Victoria Street West Auckland 1142 |
| Email: | medclearance@health.govt.nz |
Contact us by email
Please read the table relevant to you to find the correct email address. Please select one email address only – emailing multiple inboxes at the same time can result in delays.
Consumers
Medsafe cannot provide medical advice. If you have questions about your medicine or are experiencing side effects, please call:
- your usual healthcare provider
- Healthline on 0800 611 116
- 111 for medical emergencies.
| Consumers | ||
|---|---|---|
| I want to: | Email address | Website links for more information |
| make a general enquiry or provide feedback | askmedsafe@health.govt.nz Note: We aim to respond within 5 working days if a response is required. This may take longer if the query is complex. | Information for consumers |
| ask a question about medicine safety | medsafeadrquery@health.govt.nz | Medicine Safety Information |
| report a side effect to a medicine | Online reporting form | |
| report a medicine defect, including quality issue | recalls@health.govt.nz | |
| report a problem with a medicine device | devices@health.govt.nz | Medical Device Adverse Event Reporting |
| ask questions about importing medicines into New Zealand | medclearance@health.govt.nz | Importing medicines |
| make a submission to the Medicines Classification Committee or the Medicines Assessment Advisory Committee | committees@health.govt.nz | |
| ask about Medicinal cannabis | medicinalcannabis@health.govt.nz | Information for consumers |
Healthcare professionals
| Healthcare professionals | ||
|---|---|---|
| Query type | Email address | For more information, refer to |
| General queries or feedback | askmedsafe@health.govt.nz Note: We aim to respond within 5 working days if a response is required. This may take longer if the query is complex. | Information for healthcare professionals |
| Questions about medicine safety | medsafeadrquery@health.govt.nz | Safety information |
| Report a side effect to a medicine | Online reporting form | |
| Report a medicine defect, including quality | recalls@health.govt.nz | |
| Report a problem with a medicine device | devices@health.govt.nz | Medical Device Adverse Event Reporting |
| Questions about importing medicines into New Zealand | medclearance@health.govt.nz | Importing medicines |
| To make a submission to the Medicines Classification Committee or the Medicines Assessment Advisory Committee | committees@health.govt.nz | Medicines Classification Committee Medicines Assessment Advisory Committee |
| Medicinal cannabis | medicinalcannabis@health.govt.nz | Information for health professionals |
| For section 29 and unapproved medicine queries | section29@health.govt.nz | Unapproved medicines |
| Medicines control queries: controlled drugs, drug abuse containment, bringing medicines into NZ, pharmacy licensing | medicinescontrol@health.govt.nz | Medicines control |
Industry
Non-Medsafe queries
| Query type | Email address | More information |
|---|---|---|
| For media queries, contact the Ministry of Health | media@health.govt.nz | Ministry of Health website |
| For Official Information Act (OIA) requests contact the Ministry of Health | oiagr@health.govt.nz | Official Information Act requests |
| For concerns about a health or disability service, see the Health & Disability Commissioner website | Making a complaint | |
| For queries about medicine funding, contact Pharmac | enquiry@pharmac.govt.nz | Medicine funding and supply |
