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Safety Information

Revised: 6 November 2013

How to Report a Problem

If you are experiencing, or think you may be experiencing, an adverse event please seek advice from your healthcare professional as soon as possible.

Medsafe cannot provide health advice to individuals. If you require urgent medical help call 111. For general health information please call Healthline on 0800 611 116.

If you think you have experienced an overdose or poisoning call the Poisons Information Centre on 0800 764 766.

Report an adverse event to a medicine

The collection of adverse events to medicines (including vaccines) is contracted to the Centre for Adverse Reactions Monitoring (CARM) at the University of Otago.

Phone 03 479 7247 to speak to a Medical Advisor at CARM.
0800 4Monitor (0800 466 678)
Use the iPhone reporting application
Online Submit an online report
Prescribers can submit using the online reporting tool available in patient management software.
Yellow Card A completed Yellow card can be submitted to CARM via email, fax or mail (address is on the card).
Email carmnz@otago.ac.nz
Fax 03 479 7150


More information on reporting medicine adverse events.

Information for consumers on reporting an adverse event to a medicine

More information on reporting manufactured blood products adverse events.

Report a problem with a medical device

Report safety and quality problems with devices to Medsafe.

Post Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6145.
Online Complete a Report
Email devices@moh.govt.nz
Fax 04 819 6806


More information on reporting medical device adverse events.

Report a medicine defect

Report problems that may have occurred during manufacture, storage or use to Medsafe.

Post Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6145.
Email recalls@moh.govt.nz
Fax 04 819 6806


More information on reporting medicine defects.

Report a problem with the Medsafe website

Email askmedsafe@moh.govt.nz

Make a complaint

Medsafe welcomes feedback from stakeholders to assist us to correct any problems with our operations and improve the quality of our work.

Post Group Manager, Medsafe, PO Box 5013, Wellington 6145


More information on our complaint process

Report an adverse effect to a psychoactive substance

The Psychoactive Substances Authority has tasked the collection of adverse effects to psychoactive substances to the Centre for Adverse Reactions Monitoring (CARM) at the University of Otago.

More information about reporting an adverse effect to a psychoactive substance

 

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